Trusted Interactions

Engage your clients with efficient messaging and secure document management

Meeting customer expectations in digital services is a major challenge for financial institutions today. In a time of exponential growth of messaging, customers continue to expect a personalized and fast response for each request. How can these customer expectations be met by institutions despite the decreasing availability of resources?

And you, how do you deal with re-creating customer trust and ultimately improving engagement?

equensWorldline supports you in this challenge with WL Trusted Interactions, an innovative client-advisor secure messaging solution that leverages semantic analysis, document sharing, team work collaboration, and workforce management to enhance digital interactions. During WL Trusted Interactions’ over 10-years history, the security of +15 million webmails has been guaranteed and thousands of advisors have been assisted during their daily work.

Modular, flexible and highly customizable, our solution can be deployed in a couple of months (SaaS delivery model) and cost-effectively (per-usage price model) into any banking environment.

Enhance your customers’ engagement

Trust
Provide them with a confidential communication channel for secure messaging and document sharing
Convenience
Enable them to easily reach their advisor at any time, on any device and through any channel
Customer experience
Give them more timely, reliable and personalized answers to their requests

Related features

Customer web and mobile messaging front-end
Security and confidentiality of data
Project document sharing and validation
Self-service

Boost your advisors’ productivity

Assistance
Empower them with an effective toolbox increasing quality and efficiency in their daily work and help them to increase the number of customers’ touchpoints
Collaboration
Reinforce their team spirit, benefit from experts’ advice

Related features

Intelligent routing
Centralized and contextualized customer interactions
Knowledge base
Automated personalized answers fueled by semantic analysis
Internal support requests, internal notes to strengthen teamwork
Smart alerting

Control your costs and improve your activity

Activity monitoring
Follow the evolution of your team efficiency and compare it to other teams
Activity control
Optimize your team's workload and widely communicate with your customer base
Security and confidentiality
Guarantee a high level of confidentiality and security to your customers

Related features

Customized dashboards and reports
Marketing and communication campaigns
Balancing workload and absence management
Tempering and supervision
State-of-the art security features (data encryption, secured protocols, European datacenter….)
GDPR compliant

Banque & Innovation 2017 Award

Our WL Trusted Interactions and our WL Authentication Process Management solutions, developed by equensWorldline, were awarded by Banque & Innovation 2017.

They trust us

Infographic

How to meet the growing expectations of bank customers despite the lack of resources?

This infographic explains how to boost advisors’ efficiency by automating low-stake tasks with AI and focusing human expertise on value-added interactions.

Download infographic

Brochure

WL Trusted Interactions

Restore trust with your customers by leveraging your advisors human skills in their customer interactions. 

Discover our client-advisor secure email messaging solution co-created with Banking Institutions.

Download the brochure

Digital Banking | use cases James

Find out how our Digital Banking solutions (including conversational Open Banking, integrated customer experience) can help you to easily engage your customers with tailored insights and personalized tools, without compromising security. Watch the video.

Digital services - related solutions

WL Conversational platform

Enables the bank to deliver personalized and insightful online banking experiences. Combined with WL Trusted Interactions, it simplifies request prequalification as well as post-treatment of a customer request.

WL Contact

To ensure your contact centers are always as efficient and accessible as possible, we designed a multi-channel Cloud-native solution enriching WL Trusted Interactions channels: voice, chat, SMS, social network, fax, and voice biometrics.

WL Digitization

Provide your customers with a seamless digital experience with our dedicated solutions for Digital Identity, Digital Signature and Digital Documents Preservation. Combined with WL Trusted Interactions, WL Digitization enables a contract subscription 100% online.

Contact our expert

Lisa Hennebelle Product Manager

Since 2006, Lisa has handled various positions within Worldine such as IT project and team manager, business developer and bid manager. These roles led to her specialization in digital services and gave her all necessary skills and knowledge for the Product Manager position. She is currently responsible of WL Trusted Interactions product, focused on international banks and insurances companies.

Mail Lisa